Write to us.
There is no ticket system and no chatbot. A person reads every message and replies from the same inbox you wrote to.
Where to write
- Support, bugs, invoices, Team plans, API volume: support@transcrib.si
- Security reports: security@transcrib.si — see the security page for what to include.
- Privacy and legal questions: legal@transcrib.si
What to include
For a bug report, tell us the file type, the language of the audio, what you expected and what you got. If a name or a number came out wrong, say what it should have been — that is the most useful sentence you can send us. Please do not send confidential recordings by email unless we have agreed a way to receive them.
How fast we answer
- Free plan questions and bugs: within two working days.
- Pro and Team accounts, and anything that stops transcription for a paying customer: on the same working day.
- Security reports: acknowledged within one working day, and we tell you when the fix is out.
Other things people ask
- Can I get an invoice with my company details? Yes. Write from the email address on the account and tell us the name and address to put on the invoice.
- Can we talk on a call? For Team plans, yes. Write first and we will find a slot.
- Do you sign data-processing agreements? Yes, for Team and API customers. Ask and we will send the current version.
- Can I use Transcrib Si with a client? Yes, as long as you have the right to process the audio. The terms of service say more.